AMRYN Complaints Procedure
Last Updated: 07/07/2026
At AMRYN, we are committed to providing excellent service and building long-term relationships with our customers. However, we understand that there may be occasions when things do not go as expected.
If you are dissatisfied with any aspect of our service, we encourage you to let us know so that we can investigate and resolve the matter as quickly and fairly as possible.
How to Make a Complaint
You can submit a complaint by contacting us using the details below:
Email: info@amryn.co.uk
Please provide as much information as possible, including:
- Your name and contact details
- Business name (if applicable)
- Details of your complaint
- Relevant dates and times
- Copies of any supporting documents or correspondence
- The outcome you are seeking
Our Complaints Process
Step 1 – Acknowledgement
We will acknowledge receipt of your complaint within 5 business days of receiving it.
During this stage, we may contact you to request additional information if required.
Step 2 – Investigation
Your complaint will be investigated by an appropriate member of the AMRYN team.
We will review all relevant information and, where necessary, liaise with our payment providers, acquiring partners or finance providers to establish the facts.
Step 3 – Resolution
We aim to provide a full response within 15 business days of receiving your complaint.
If the complaint is particularly complex and requires additional investigation, we will keep you informed of our progress and provide an updated timeframe.
Complaints Relating to Third-Party Providers
As AMRYN works with a range of payment providers, acquiring banks and finance providers, certain complaints may relate directly to a third-party provider.
Where appropriate, we may refer your complaint to the relevant provider or assist you in contacting them directly.
We will always aim to support you throughout the process and ensure your concerns are handled appropriately.
Our Commitment
When handling complaints, we will:
- Treat all complaints fairly and professionally
- Investigate complaints thoroughly and impartially
- Keep you informed throughout the process
- Seek to resolve issues promptly
- Use customer feedback to improve our services
Escalation
If you remain dissatisfied after receiving our final response, you may have the right to refer your complaint to the relevant provider, regulator or dispute resolution body, depending on the nature of the complaint.
Where applicable, we will provide details of the appropriate organisation to contact.
Contact Information
AMRYN
📧 Email: info@amryn.co.uk
We value your feedback and view complaints as an opportunity to improve our service and customer experience.
AMRYN
Where Payments Move Smarter.